Centro de ayuda
Desde instalación y cuentas hasta Skills y herramientas creativas.
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08/ temas de ayudaInstalar y conectar
Review the Windows and Mac pre-installation checklist. While client installers await release, learn the differences between the Assistant, Codex and Skills.
Ver respuestasEmpieza con un proyecto útil
Download individual or bundled Skills instruction packages for free, then send the file and complete instructions to Codex on macOS.
Ver respuestasCreate images: describe your idea and confirm the quote
Create images from text or reference images. Sign in, choose a model and obtain a quote; reference limits and sizes depend on the selected model.
Ver respuestasOrganizar referencias y cambios
Choose a video model, prepare references and a brief, then obtain a quote before generating.
Ver respuestasUnderstand drafts and saved work
Save, load and update cloud drafts through Draft Manager. Find generated images and videos in My Works.
Ver respuestasComprueba primero el estado
Consulta los pasos de conexión, los servicios de tu cuenta y la información necesaria para solicitar ayuda.
Ver respuestasPreguntas frecuentes
¿Por dónde empiezo?
Start with the installation guide and current release status. Client installers are not yet released; read the guide or get Skills instruction packages first. Once an official installer is available, check its system requirements, install the Assistant, connect your account and check Codex and model status.
查看安装指南¿La instalación es igual en Windows y Mac?
The installation steps differ by platform. Client installers are not yet released. When an official installer is available, check its system, architecture and version requirements. On Windows, follow the installer guide; on Mac, install the Assistant using the PKG, then prepare or select Codex. Installing the Assistant and preparing Codex are separate steps.
Leer la guía de configuraciónWhere can I find my account, balance and orders?
Sign in to My Account for your balance, spending, profile, notifications and feedback. Find top-up orders under Account Top-up; a failed balance query is never shown as zero.
Abrir mi perfil¿Por qué aún no aparece el crédito después del pago?
Sign in to the purchasing account and find your order under Account Top-up. Payment confirmation and balance crediting are separate steps; a failed query does not mean payment failed. If top-ups are unavailable, try later or contact support. Keep your order number and payment record.
¿Elijo un Skill o el paquete completo? ¿La descarga es gratuita?
Choose an individual package for one task or the bundle to prepare multiple Skills. Skills instruction packages are free to download; their availability is separate from Codex Assistant client releases. Copy the complete instructions and send them with the downloaded file to Codex on macOS. Model and external tool charges depend on the services used.
Explorar Skills¿Qué hago después de descargar un Skill?
Busca el instalador en las descargas, copia las instrucciones y envía ambos a Codex en macOS. Abre después «使用说明|先从这里开始» en el proyecto, sustituye los marcadores por tu tarea y aporta los materiales. La instalación prepara el proyecto; los resultados se generan al enviar una tarea real.
¿Ya puedo generar imágenes en la web?
Create images from text or references. Sign in, select a model and get a quote. Reference limits, sizes and costs depend on the model and quote. Check an unconfirmed task before submitting again.
Go to text-to-imageHow many images can I create? Are references or concurrent requests supported?
Reference limits, output count, sizes and concurrency depend on the current model specifications. The page offers only supported settings. Check the CNY quote before submitting and confirm the original task result before starting a new one.
¿Qué permite ahora Recreación de vídeos?
Video creation and remix support model selection, reference materials, cloud drafts, quotes and generation. Supported material types and limits depend on the selected model. Query the original task when its result is unknown to avoid duplicate submissions.
Open video remix¿Cómo preparo vídeos? ¿La descarga incluye los archivos?
Supported formats, sizes, durations and counts depend on the specifications actually available in the workspace. A requirements document does not replace original media. Keep images, videos, audio and reference files separately and provide them as requested. Uploads and document parsing depend on available services.
¿Se conservan los borradores al recargar o salir?
Save, load and update your cloud drafts in Draft Manager. A draft is synced after saving is confirmed. Keep a separate copy of important original files.
¿Dónde están los resultados? ¿Se recuperan en otro ordenador?
Find generated images and videos in My Works and references in the Asset Library. Sign in with the same account to access synced works and drafts. Skill results stay in their Codex project; signing in does not migrate local files.
¿Cómo cambio la plantilla, el aspecto y el idioma?
Preview home templates without publishing site settings. Switch theme and language in the header; each template keeps its own artwork colors. Site branding and template publication follow the actual headquarters publication status.
完整预览首页模板¿Qué hago si falla la conexión o la configuración?
En el asistente comprueba que Codex está instalado o seleccionado, revisa cuenta y red y vuelve a comprobar conexión y modelos. Conserva configuración y errores. Consulta al soporte antes de restaurar ajustes anteriores. Al pedir ayuda indica hora, función, pasos y error; para pagos añade el número de pedido.
Ver la guía¿Dónde están facturas, edición del perfil, comentarios y comunidad?
My Account provides profile, notifications, feedback and invoice requests. Find agent agreements in the Agent Center. Availability and processing status depend on your account. Follow the published instructions to join a community group.