Help center

Start with the installation guide and current release status. Client installers are not yet released; read the guide or get Skills instruction packages first. Once an official installer is available, check its system requirements, install the Assistant, connect your account and check Codex and model status.

The installation steps differ by platform. Client installers are not yet released. When an official installer is available, check its system, architecture and version requirements. On Windows, follow the installer guide; on Mac, install the Assistant using the PKG, then prepare or select Codex. Installing the Assistant and preparing Codex are separate steps.

Sign in to My Account for your balance, spending, profile, notifications and feedback. Find top-up orders under Account Top-up; a failed balance query is never shown as zero.

Sign in to the purchasing account and find your order under Account Top-up. Payment confirmation and balance crediting are separate steps; a failed query does not mean payment failed. If top-ups are unavailable, try later or contact support. Keep your order number and payment record.

Choose an individual package for one task or the bundle to prepare multiple Skills. Skills instruction packages are free to download; their availability is separate from Codex Assistant client releases. Copy the complete instructions and send them with the downloaded file to Codex on macOS. Model and external tool charges depend on the services used.

Find the installer in your downloads, copy its setup instructions and send both to Codex on macOS. After installation, open the project's Chinese guide “使用说明｜先从这里开始”, replace placeholders with your actual task and provide your materials. Installation prepares the project; results are created after you submit a real task.

Create images from text or references. Sign in, select a model and get a quote. Reference limits, sizes and costs depend on the model and quote. Check an unconfirmed task before submitting again.

Reference limits, output count, sizes and concurrency depend on the current model specifications. The page offers only supported settings. Check the CNY quote before submitting and confirm the original task result before starting a new one.

Video creation and remix support model selection, reference materials, cloud drafts, quotes and generation. Supported material types and limits depend on the selected model. Query the original task when its result is unknown to avoid duplicate submissions.

Supported formats, sizes, durations and counts depend on the specifications actually available in the workspace. A requirements document does not replace original media. Keep images, videos, audio and reference files separately and provide them as requested. Uploads and document parsing depend on available services.

Save, load and update your cloud drafts in Draft Manager. A draft is synced after saving is confirmed. Keep a separate copy of important original files.

Find generated images and videos in My Works and references in the Asset Library. Sign in with the same account to access synced works and drafts. Skill results stay in their Codex project; signing in does not migrate local files.

Preview home templates without publishing site settings. Switch theme and language in the header; each template keeps its own artwork colors. Site branding and template publication follow the actual headquarters publication status.

In the desktop assistant, confirm that Codex is installed or selected, check your account and network, then check the connection and models again. Keep your existing configuration and error details. Ask your service contact before restoring old settings. Include the time, feature, steps and error message when requesting help, plus the order ID for payment issues.

My Account provides profile, notifications, feedback and invoice requests. Find agent agreements in the Agent Center. Availability and processing status depend on your account. Follow the published instructions to join a community group.