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SUPORTE E AJUDA

Central de ajuda

Da instalação e das contas às Skills e ferramentas criativas.
Encontre instruções e recursos da versão atual por tema.

Começar01

Instalar e conectar

Review the Windows and Mac pre-installation checklist. While client installers await release, learn the differences between the Assistant, Codex and Skills.

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Contas e pedidos02

登录账户,查看余额与订单

查看当前账户的人民币余额,区分查询状态与订单到账状态。

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Skills03

Comece com um projeto útil

Download individual or bundled Skills instruction packages for free, then send the file and complete instructions to Codex on macOS.

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Geração de imagens04

Create images: describe your idea and confirm the quote

Create images from text or reference images. Sign in, choose a model and obtain a quote; reference limits and sizes depend on the selected model.

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Recriação de vídeos05

Organizar referências e alterações

Choose a video model, prepare references and a brief, then obtain a quote before generating.

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Rascunhos e resultados06

Understand drafts and saved work

Save, load and update cloud drafts through Draft Manager. Find generated images and videos in My Works.

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Início e exibição07

Preview home templates and appearance

预览十二种动态首页,了解主题、语言与站点发布的区别。

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Solução de problemas08

Confira primeiro o status

Veja as etapas de conexão, os serviços da conta e os dados necessários para pedir ajuda.

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FAQ

Perguntas frequentes

Por onde começar?

Start with the installation guide and current release status. Client installers are not yet released; read the guide or get Skills instruction packages first. Once an official installer is available, check its system requirements, install the Assistant, connect your account and check Codex and model status.

查看安装指南
A instalação é igual no Windows e Mac?

The installation steps differ by platform. Client installers are not yet released. When an official installer is available, check its system, architecture and version requirements. On Windows, follow the installer guide; on Mac, install the Assistant using the PKG, then prepare or select Codex. Installing the Assistant and preparing Codex are separate steps.

Ler o guia de configuração
Where can I find my account, balance and orders?

Sign in to My Account for your balance, spending, profile, notifications and feedback. Find top-up orders under Account Top-up; a failed balance query is never shown as zero.

Abrir meu perfil
Por que o crédito ainda não apareceu após o pagamento?

Sign in to the purchasing account and find your order under Account Top-up. Payment confirmation and balance crediting are separate steps; a failed query does not mean payment failed. If top-ups are unavailable, try later or contact support. Keep your order number and payment record.

Escolho um Skill ou o pacote completo? O download é gratuito?

Choose an individual package for one task or the bundle to prepare multiple Skills. Skills instruction packages are free to download; their availability is separate from Codex Assistant client releases. Copy the complete instructions and send them with the downloaded file to Codex on macOS. Model and external tool charges depend on the services used.

Explorar Skills
Como usar um Skill após baixá-lo?

Encontre o instalador nos downloads, copie as instruções e envie ambos ao Codex no macOS. Depois, abra «使用说明|先从这里开始» no projeto, substitua os campos pela tarefa real e forneça os materiais. A instalação prepara o projeto; os resultados surgem após enviar uma tarefa real.

Já posso gerar imagens no site?

Create images from text or references. Sign in, select a model and get a quote. Reference limits, sizes and costs depend on the model and quote. Check an unconfirmed task before submitting again.

Go to text-to-image
How many images can I create? Are references or concurrent requests supported?

Reference limits, output count, sizes and concurrency depend on the current model specifications. The page offers only supported settings. Check the CNY quote before submitting and confirm the original task result before starting a new one.

O que a recriação de vídeos permite agora?

Video creation and remix support model selection, reference materials, cloud drafts, quotes and generation. Supported material types and limits depend on the selected model. Query the original task when its result is unknown to avoid duplicate submissions.

Open video remix
Como preparar vídeos? O download inclui os arquivos?

Supported formats, sizes, durations and counts depend on the specifications actually available in the workspace. A requirements document does not replace original media. Keep images, videos, audio and reference files separately and provide them as requested. Uploads and document parsing depend on available services.

Os rascunhos ficam salvos após atualizar ou sair?

Save, load and update your cloud drafts in Draft Manager. A draft is synced after saving is confirmed. Keep a separate copy of important original files.

Onde ficam os resultados? São recuperados em outro computador?

Find generated images and videos in My Works and references in the Asset Library. Sign in with the same account to access synced works and drafts. Skill results stay in their Codex project; signing in does not migrate local files.

Como mudar o modelo inicial, a aparência e o idioma?

Preview home templates without publishing site settings. Switch theme and language in the header; each template keeps its own artwork colors. Site branding and template publication follow the actual headquarters publication status.

完整预览首页模板
O que fazer se a conexão ou configuração estiver errada?

No assistente, confirme que o Codex está instalado ou selecionado, confira conta e rede e verifique conexão e modelos novamente. Preserve configuração e erros. Consulte o suporte antes de restaurar ajustes antigos. Ao pedir ajuda, informe horário, função, passos e erro; em pagamentos, inclua o número do pedido.

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Onde ficam notas fiscais, edição de perfil, feedback e comunidade?

My Account provides profile, notifications, feedback and invoice requests. Find agent agreements in the Agent Center. Availability and processing status depend on your account. Follow the published instructions to join a community group.